Business Strategy

Mastering the Pivot: How to Identify & Fix a Failing Digital Strategy

October 7, 2024
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Pinpointing What’s Holding You Back and How to Adjust for Revenue-Driven Success

Is Your Strategy Helping or Hurting?

We all know that sticking to the same strategy, especially when it’s not driving results, can be dangerous for any business. But how do you know if it’s time to hit the brakes and rethink? Here’s a practical guide to help you figure out if your current approach is costing you more than it’s worth.

Key Signs Your Strategy Might Be Failing

  1. Lead Quality is Declining: You’re still getting leads, but they’re not converting like they used to. This suggests your targeting might be off, or your message isn’t landing where it should.
  2. Cost Per Acquisition (CPA) is Creeping Up: Higher CPA means you’re spending more for the same (or worse) results. If costs are rising and revenue isn’t, it’s time to evaluate the entire funnel—from traffic to conversion.
  3. Traffic is There, but Revenue Isn’t: Traffic is great, but if it’s not translating into sales, then you’ve got a disconnect between your awareness campaigns and what drives revenue.
  4. No Room for Scalability: If your current digital plan doesn’t allow for growth without significantly increasing resources, that’s a red flag. A solid strategy should scale without breaking the bank.

Why Businesses Hold On to Broken Strategies

You’ve probably heard the phrase, “If it ain’t broke, don’t fix it.” But here’s the catch—most strategies don’t break overnight. They gradually wear out, and businesses often hold on for too long. Why?

Sunk Cost Fallacy: You’ve already invested heavily in this plan, so it feels wasteful to start over. But holding on might be more costly in the long run.
Short-Term Thinking: Sometimes, businesses fixate on immediate results rather than long-term growth. This can lead to patching problems instead of addressing the root cause.
Data Overload: When you’re flooded with data, it’s hard to pinpoint what’s actually going wrong. If you’re trying to optimize everything, you’ll end up fixing nothing.

What Does Rethinking Actually Mean?

Let’s get one thing clear—rethinking doesn’t mean throwing everything out the window. It’s about refining what’s working and rebuilding what isn’t.

Here’s a simple framework to get started:

  1. Audit Your Data: Look at your key metrics—customer acquisition cost (CAC), lifetime value (LTV), and return on ad spend (ROAS). Are these moving in the right direction? If not, why?
  2. Revisit Your Audience: Has your customer changed? Are you targeting the wrong segments? Revisiting your audience data could reveal where you're misaligned.
  3. Simplify Your Funnel: Complexity often kills conversion rates. Break down each step of your funnel and ask, “Is this necessary?” Simplifying can lead to clearer paths to purchase.
  4. A/B Test Your Way Forward: Rethinking isn’t about making massive changes overnight. Start with micro-adjustments, A/B test them, and iterate. Focus on small, scalable improvements.

Realigning Your Strategy with Revenue Goals

When businesses rethink, they often focus too much on operational changes. But the most important question should always be: How does this impact revenue?

Here’s how you can realign:

Reassess Value Propositions: What’s your product or service actually delivering? Does it still meet your audience's needs, or are you overselling features they don’t care about?
Identify Revenue Drivers: Every strategy should have clear revenue drivers. Are your channels, campaigns, and messaging focused on what moves the needle financially?
Cut What’s Not Working: Be ruthless. If a strategy, channel, or campaign isn’t delivering, cut it. This isn’t about saving face; it’s about staying lean and efficient.

How to Tell If You’re On the Right Track

You’ve made adjustments—great. But how do you know they’re actually working?

  1. Revenue Lift: Revenue should be the first indicator of success. If you’re not seeing an uptick, then your strategy needs further tweaking.
  2. Improved CAC/LTV Ratio: If you’re getting more value out of each customer than it costs to acquire them, you’re headed in the right direction. Watch this ratio closely.
  3. Efficiency Gains: Are you doing more with less? A good re-strategy should reduce unnecessary spend while maintaining or increasing output.

Final Thought: Don’t Be Afraid to Let Go

The biggest mistake businesses make is holding on too long to what’s comfortable. Rethinking your strategy doesn’t mean you’ve failed—it means you’re evolving. Keep it lean, keep it focused, and always tie it back to revenue.

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